Contact Center


  • Contact CenterDesign solutions to provide better and more personalized experiences that will enhance customer loyalty
  • Design Omni channel interconnects to facilitate the customer to select the channel of his choice
  • Match customers to the best available agents
  • Drive customer insight with business intelligence
  • Increase agent productivity and operational efficiency
  • Facilitate integration of Contact center engine with CRM, WFO(Work Force Optimization) for flow automation and analytics